Cancellation policy

Subscription Service

At Elusive Coffee, we offer a flexible subscription service so you always have fresh coffee on hand. This page explains how it works, including the two-delivery minimum and cancellations.

How It Works

  • Choose your coffee: Pick from our selection of single-origin or blended coffee varieties.
  • Select your grind: Opt for whole beans or ground coffee, tailored to your brewing method.
  • Pick your delivery frequency: Fortnightly (save 10% on every delivery) or monthly (save 8% on every delivery).
  • Enjoy: Receive coffee roasted to order in Adelaide, delivered straight to your door.

Note: Subscription discounts are intended for customers maintaining their chosen delivery frequency. If a subscription is paused or skipped excessively, Elusive Coffee reserves the right to adjust or remove the discount.

Gifting

Want to give someone coffee? Email us at info@elusivecoffee.com.au about gifting and we'll help you sort it out.

Two-Delivery Minimum

Every subscription has a minimum of two paid deliveries: your first order and one renewal. After your first two deliveries, you can cancel anytime from your account on our website, with no fees.

You can't skip a delivery during your first two deliveries. After that, you can skip a delivery from your account whenever you like. To pause your subscription, email us at info@elusivecoffee.com.au.

Managing Your Subscription

After your first two deliveries, you can skip a delivery or cancel from your account on our website. To pause, email us. To change your beans, grind or delivery frequency, email us at info@elusivecoffee.com.au and we'll update it for you.

  • Changes made before your next order’s processing date will be applied to that order.
  • Changes made after the processing date will apply to subsequent orders.

Billing

  • Your selected payment method will be charged automatically according to your chosen delivery frequency.
  • We use secure payment processing to ensure your financial information remains protected.

Overall Cancellation Policy

  • For Subscriptions: You may cancel your subscription anytime after your first two deliveries, with no fees. If you cancel before your next order’s processing date, you won’t be charged for that order. Cancellations after the processing date will take effect on future orders, and you will receive any coffee that has already been processed.
  • Elusive Coffee’s Rights: Elusive Coffee reserves the right to modify, suspend, or cancel subscriptions at any time. Where a change affects an active subscription (such as delivery frequency, discount, or product availability), we will notify you and obtain your consent before applying changes to future orders.
  • For Unfulfilled Orders: Orders that have not yet been fulfilled and shipped can be cancelled without penalties. Please contact us as soon as possible if you wish to cancel an order before it ships.
  • For Shipped Orders: If your order has already been shipped, cancellation is no longer possible. Please refer to our Returns and Refunds Policy for guidance on how to proceed.

One-Time Purchases

For those who prefer more flexibility, we offer one-time purchases of all our coffee products.

Pre-Orders

At times, we may offer pre-orders for special or limited-edition coffees. Here’s how it works:

  • Select your pre-order item and proceed with checkout.
  • A partial or full payment may be required at the time of purchase.
  • You’ll be notified of the expected shipping date.
  • Once your coffee is roasted and ready, we’ll process any remaining payment and ship your order.

Pre-Order Cancellation

  • You can cancel a pre-order anytime before it’s roasted and shipped.
  • If you’ve made a partial payment, you will receive a full refund upon cancellation.
  • Once the coffee has been roasted, cancellations are subject to our standard return policy.

Returns and Refunds

We want you to be fully satisfied with your Elusive Coffee experience. If you're not happy with your order, please refer to our Returns and Refunds Policy for detailed information on how to proceed.

Changes to This Policy

Elusive Coffee reserves the right to modify this policy at any time. Changes will take effect immediately upon posting on our website. For material changes that affect an active subscription, we will notify you in advance and seek your confirmation.

Contact Us

If you have any questions about our purchase options, subscriptions, or cancellation policies, please feel free to reach out to us:

Email: info@elusivecoffee.com.au
Phone: 0489036590
Address: Athelstone, South Australia 5076